Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Age Doesn’t Matter When It Comes To Love: 31-Year-Old Guy And 91-Year-Old Lady Share The Story Of Their Family Happiness!
In a society where love is frequently stifled by social conventions, meet Kyle Jones and Marjorie McCool—a couple who have deftly avoided the rules. Kyle, 31, and Marjorie, 91, have a striking 60-year age difference, which puts them in a unique position to defy the notion that love is determined by age.
Their exceptional friendship has caught the attention of the globe, and the media has not wasted any time in capturing the spirit of this special romance. The couple just had an honest conversation in which Marjorie talked candidly about the personal aspects of their relationship. Kyle was just as honest when he said that his love for Marjorie has nothing to do with money gain.
Their endearing tale started in 2009 under the luminously mundane lights of a neighborhood bookshop. Just looking through books, Marjorie—whose romantic history includes a 37-year split from her husband—was introduced to Kyle. She removed any uncertainty about Kyle’s intentions by being open about the fact that she had neither inherited money nor saved a sizable sum of money. Take note, critics: love, not money, is the driving force behind this love tale.
But my, how the plot deepens! In addition, Kyle has romantic ties to a number of older ladies. It would seem that jealousy would poison this delicate stream, but Marjorie is a serene beacon. Even though she experienced some initial jealousy, she is still Kyle’s top priority. She remains his first love because he always returns to her.
The chemistry between Marjorie and Kyle appears to defy biology and reason. When Marjorie talks about how physically they match, she beams. She makes a conscious effort to make sure she never loses her sensual attraction to Kyle, demonstrating that having romantic appeal at any age is just a number. She asks us to consider the dynamic, even ethereal aspect that allows their connection to glide between social waves through her candid admissions.
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