The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
My Sister Billed Me $2,145 for the Surprise Birthday Party She Planned for Me – I Was Ready to Pay Until I Looked Inside Her Wallet
Christina’s 29th birthday took an astonishing twist when her sister hosted a surprise party for her, then presented her with a bill for $2,145. Shocked and caught off guard, Christina was left speechless, her evening ruined by this financial revelation. But karma had another surprise in store, turning the situation on its head.
Hey everyone, I’m Christina! I celebrated my 29th birthday last week, and believe me, it’s a birthday I’ll remember for all the wrong reasons. Quick question: How would you react if you were asked to pay for a surprise you never requested? Because that’s exactly what happened to me…
Birthdays haven’t been my thing lately. I’ve been dealing with some severe skin problems that require treatment, and as you can guess, those medical bills are no joke. Plus, the constant pressure of rent meant that having a big celebration wasn’t something I could afford this year.
I was perfectly okay with that, though. A quiet evening at home with a cake and some Netflix sounded ideal to me.
So, picture my surprise when my sister Lori called me two days before my 29th and asked about my birthday plans. Now, Lori and I are close, but she can be a bit over the top sometimes.
“Hey Lori,” I said, balancing the phone between my ear and shoulder while folding laundry. “Honestly? Probably nothing. I need to save money for those annoying medical bills, you know the drill.”
There was a moment of silence on the other end, and for a second, I thought the call had cut out. Then, Lori sighed. A big, dramatic sigh like the kind you make when you find out the bakery is out of croissants.
“Oh, honey,” she said in a sympathetic tone. “That’s so sad. Birthdays are meant to be special! You can’t just skip yours entirely.”
“It’s not like I’m skipping it completely,” I argued while hanging a shirt on the line. “I’m just keeping it simple. Just me and…you know…some beer, maybe some cupcakes.”
And that was it. She sighed and hung up. The rest of the week dragged on, each day inching me closer to an uncertain birthday outcome.
Finally, the big day came. My phone buzzed with birthday messages from friends and even a few colleagues, which was nice. Then, around noon, my phone rang. It was Lori.
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