A rich man was unhappy when a mother with three kids was seated next to him in business class. Louis Newman, the millionaire, complained loudly and criticized the stewardess for letting her sit there.
“I’m sorry, sir,” the stewardess said calmly, showing him the tickets. “These seats are assigned to Mrs. Debbie Brown and her children, and we can’t change them. Please cooperate with us.”
Despite the stewardess’s explanation, Louis continued to grumble about the situation. But things took an unexpected turn when the pilot made a special announcement as they were about to land. The announcement highlighted Mrs. Brown’s story and praised her for her strength and dedication. After hearing this, Louis’s complaints vanished, and he had a new perspective on the situation.
Louis Newman, a wealthy businessman, was upset when a mother with three kids was seated next to him in business class. He complained loudly that the children would make too much noise and ruin his important meeting with foreign investors.
The stewardess explained that Mrs. Debbie Brown and her children had paid for those seats and had the right to be there. Debbie offered to move if other passengers would swap seats, but the stewardess insisted that she stay where she was.
Louis was annoyed and thought it was unfair that he had to sit next to someone he felt didn’t belong in business class. He put in his AirPods to avoid talking to Debbie and turned away as she helped her children buckle into their seats.
Once the flight took off, Debbie’s children were excited and began happily chatting about their first business class experience. “Mom! Look, we’re finally flying!” her daughter Stacey exclaimed with joy.
Some passengers on the plane smiled at Stacey’s excitement, but Louis Newman looked displeased. He asked Debbie if she could make her children be quiet because he was joining an important meeting from the flight and didn’t want any disruptions.
Debbie asked her children to stay quiet, and Louis’s meeting continued for most of the flight. During his call, Debbie noticed he frequently mentioned fabrics and had a handbook with designs, which made her realize he was a businessman in the clothing industry.
After his meeting, Debbie approached Louis and asked, “Can I ask you something?”
Louis, feeling pleased with how his meeting went, agreed. “Sure, go ahead.”
“I saw your handbook with fabric samples. Do you work in the clothing industry?”
“Yes,” Louis replied. “I own a clothing company in New York. We just closed a big deal with a top designing company.”
Debbie shared that she ran a small boutique in Texas, which had been started by her in-laws in New York and had recently expanded. She complimented his designs, but Louis responded with sarcasm. “Thanks, but our designs are way beyond what a local boutique offers. We work with top designers and just secured a million-dollar deal. A boutique like yours wouldn’t understand.”
Debbie felt embarrassed but tried to stay calm. “I understand. It must be very important to you.”
Louis, still smirking, said, “You’re here in business class, but you don’t seem like you belong here. Maybe next time you should fly economy and stick to people who run boutiques like you.”
Debbie’s patience was running out. “Sir, I know it’s my first time flying business class and I had some trouble with the check-in, but don’t you think you’re being a bit rude? My husband is on this flight with us, and…”
Before Debbie could finish speaking, the intercom announced their arrival at JFK. But Captain Tyler Brown had more to say.
“I want to thank all the passengers, especially my wife, Debbie Brown. Debbie, your support means the world to me,” the pilot began. Louis’s face turned red with embarrassment as he realized Debbie’s husband was the pilot.
“This is my first time flying a business class flight, and I was nervous. Thanks to my wife, who reassured me and joined me on this flight despite her own fear of flying. Today is my first day back at work after a long period of unemployment. We’ve faced many challenges, but Debbie has always stayed strong. Today is also the anniversary of when we first met, which I think she may have forgotten. So, I want to propose to her again. DEBBIE, I LOVE YOU!”
Tyler left the pilot’s cabin, got down on one knee, and proposed to Debbie with a ring. “Will you spend the rest of your life with me again, Mrs. Debbie Brown?”
The passengers watched in awe as Debbie, teary-eyed, said yes. The plane erupted in applause. Louis, meanwhile, stood stunned and embarrassed.
Before leaving the plane, Debbie approached Louis and said, “A person like you, who only cares about money, would never understand the value of having a loving family. My husband and I live simply, but we are very proud of it!”
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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