What started as a joke turned into one of the most amazing gifts a mother could ever receive from her son.
Matt Shaha, from Arizona, spent nearly three years growing out his hair to make a wig for his mother, Melanie, who lost her hair after receiving radiation treatment.
“It’s a no-brainer,” Matt said. “She gave me the hair in the first place.”
Melanie had been battling a benign brain tumor for years. She had two surgeries in 2003 and 2006 to remove the tumor. But in 2017, when the tumor came back, she had to start radiation treatment.
“I asked my doctor, ‘Will I lose my hair?’ and they said ‘No,’” Melanie said.
But three months later, she did lose her hair.
“It’s hard when you don’t have hair. People can say things that hurt your feelings,” Melanie told Today. “I don’t mind being sick, but I mind looking sick. I’d rather blend in at the store.”
Not long after Melanie started losing her hair, her 27-year-old son Matt jokingly said he would grow out his hair and make a wig for her.
Even though Melanie thought it was a sweet offer but didn’t want to burden him, Matt was serious about it. He spent the next two and a half years growing his hair long enough to make a wig.
When Matt’s hair was long enough, he and a few coworkers went to his mom’s house to cut it off. Melanie said, “We were super pumped, and when they started cutting, we bawled.”
Matt even paid $2,000 to have the wig made. They found a wigmaker who hand-stitched the hair to make it lighter and more comfortable. Once the wig was delivered, Melanie had it cut and styled.
“Seeing her in it was the first time I had seen my mom look like that since she lost her hair, so it’s been about four years,” Matt said.
Melanie loved her new look and felt deeply touched by her son’s gift. “It sure fills your emotional cup,” she said.
Look at the joy on Melanie’s face! Even Matt is beaming with happiness. I love this for both of them and their family.
Please share this heartwarming story.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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