Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Man Thinks He Found “Hornets” Nest In Attic, Turns Pale When He Realizes What is Inside
James was taken aback when he found Liam in tears in the attic, disrupting what had been an ordinary day. Little did he know, as he rushed upstairs to console his frightened son, that this incident would unveil a long-held secret lurking in their attic.
The tale began in 2018 when the family’s arborvitae trees were damaged by deer. While preparing to replace them, James and his family noticed something peculiar among the trees on the east side of their yard. Initially mistaken for an electrical box, it turned out to be something far more perplexing.
In May 2018, landscapers were brought in to remove the damaged trees and gain access to the mysterious metal box, as the family opted for bamboo trees that deer would not harm. To their surprise, the metal box turned out to be the entrance to a massive hornet’s nest, not just an ordinary electrical fixture.
The sheer size of the nest and the strange noises emanating from it, akin to a struggling car engine, astonished both James and Liam. Unlike any ordinary nest, this one seemed to hold something significant within its depths.
James called in a hornet control specialist for assistance, who initially seemed confident in handling the situation. However, upon entering the attic where the hornets had established their unique hive, the specialist quickly changed his tune, declining the job much to the family’s dismay
Frustrated with the lack of professional help and disturbed by the incessant noise the hornets were causing inside their home, James decided to take matters into his own hands.
However, his attempt to remove the nest himself proved disastrous. Clad in protective gear, James entered the attic and was immediately overwhelmed by angry hornets, suffering multiple stings and immense pain. He barely managed to escape and was found unconscious on the first floor by his family.
In a bold move, young Liam took it upon himself to smoke out the hornets, determined to resolve the problem and protect his family. Sneaking into the attic, he used a smoker to temporarily calm the hornets, but this inadvertently provoked them further as they emerged from their brief stupor.
As the situation escalated, Liam faced a critical decision: to retreat from the attic and seal the window, once again subduing the hornets. When the smoke cleared, however, he discovered something unexpected within their nest, something the hornets fiercely guarded.
James was both proud of Liam’s courage and concerned for his safety upon learning of his son’s actions. Yet, the discovery within the hornet’s nest not only complicated matters but also sparked a heated argument between James and his wife, Emma.
Emma’s shock and anger were directed not only at James for concealing the nest but also at the unsettling contents within. The heightened tension pushed James to take decisive action, wrapping the unsettling object in towels and driving off, leaving behind a cloud of unanswered questions.
In addition to testing the family’s bravery, the hornet’s nest incident unearthed a dark secret that could potentially alter their lives forever. Now faced with an unsettling discovery, the family grapples with the mystery surrounding the object hidden in their attic
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