Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
People laughed at this couple when they bought a grain silo for 1 pound but how they transformed it stunned everyone
Meet the dynamic innovators, Bob and Carol, a formidable duo whose extraordinary talents shine through their latest project, stealing the limelight with its sheer ingenuity.
Their journey commenced with the acquisition of a modest grain silo, which, under their skillful hands, underwent a stunning transformation into a cozy and inviting abode.
Bob and Carol’s prowess in innovation and originality took center stage as they undertook the ambitious task of converting the grain silo into a dwelling that left onlookers in absolute awe.
The remarkable ability to translate their creative vision into tangible, awe-inspiring results set them apart. Each design choice played a pivotal role in elevating the overall aesthetic appeal of the space.
Every minute detail seamlessly integrated with the decor, crafting an atmosphere that was not only distinct but also captivating in its uniqueness.
Stepping into their reimagined creation is akin to entering an industrial castle, where the fusion of industrial elements and thoughtful design choices conjures an enchanting experience.
The juxtaposition of the silo’s original purpose with the warmth and comfort of a home stands as a testament to Bob and Carol’s adept execution of their creative ideas.
In the unconventional realm of living spaces, Bob and Carol’s grain silo-turned-home serves as an ode to the potency of imagination and the capability to transform ordinary spaces into havens of both comfort and style.
Their project acts as a wellspring of inspiration for those eager to challenge the norms of traditional design, encouraging individuals to embrace the extraordinary possibilities inherent in seemingly ordinary structures.
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