Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
A homeless woman gets a complete makeover and impresses the entire world.
Selflessness and kindness to strangers are not as uncommon as we might imagine. In every corner of the world, certain people go above and beyond to improve the lives of others. With the rise of social networks, joyful anecdotes continue to emerge, emphasizing the deep influence of generosity and compassion. One such amazing story occurred in Turkey, when an accidental encounter between an impoverished woman named Rita and a caring person, Shafag Novruz, turned into a lesson in humanity.
Shafag Novruz is a young professional stylist who specializes in cosmetics, styling, and bridal hairstyles. She ran into Rita, a destitute woman living on the streets. Shafag was struck by Rita’s neglected appearance and felt obligated to use her talents and resources to restore Rita’s exterior attractiveness as well as her feeling of dignity. Rita had no idea that this experience would result in a spectacular transformation that would permanently alter her life.
Rita had been facing the harsh reality of homelessness for years, accompanied only by memories of her late son. She lived on the streets, collecting bottles and bags to survive. Despite her desire to find work, Rita felt the weight of societal judgment based on her appearance. Shafag was inspired by Rita’s narrative and wanted to take up the job of changing her image to assist her reintegrate into society.
Shafag Novruz’s commitment to Rita’s transformation beyond expectations. The makeover began with a visit to the dentist, when Shafag personally paid for Rita’s teeth surgery to give her the smile she deserved. Manicures and pedicures were performed as part of the ensuing makeover. Hair care came after that. Rita’s short and damaged hair was straightened, blonded, and lengthened with hair extensions, giving her a vivid and feminine appearance.
The usage of cosmetic items, beauty treatments, waxing, fake eyelashes, and professional makeup applications performed miracles. Shafag congratulated the people behind the change in an Instagram post.The before-and-after photographs depict a nearly indistinguishable lady exuding confidence and attractiveness. Some could even think Rita looked years younger. Rita looked like a star in her magnificent black outfit, masking the truth that she was formerly destitute and battling to survive on the streets.
Even the comments on Shafag’s article acknowledged the force of this metamorphosis. One person commented on Rita’s gorgeous eyes, while others praised Shafag for her incredible work. The extraordinary development not only astounded internet users.
It had a significant impact on Rita’s self-esteem. She expressed gratitude, saying she felt more attractive and confident than she had ever been. Rita is now filled with fresh confidence and ready to face the world. She expects that her new appearance will lead to job chances, thanks to the great generosity of her benefactor, Shafag Novruz.
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