The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
Couple gathers neighbors to repair elderly woman’s home, but wait till you see the result
Anne Glancey, an elderly woman from New Jersey, received three violations from the municipality because of the state of her house which was deteriorating.
Among the rest, there was an old car on her driveway which she needed to get rid of, or at least park it somewhere else. Further, she allowed her lawn and house to become overgrown and covered in peeling, chipping paint.
Sadly, due to her age and lack of finances, there wasn’t much this woman could do to renovate her place.
Luckily, Anne’s neighbors have been people with a heart of gold, especially a couple living near by who heard of this lady’s struggles from a real estate agent who was selling their home.
In an attempt to help Anne keep up with the repairs to her home, they gathered around 20 volunteers from the neighborhood and did the job themselves, and oh boy, what a difference they made.
“Anne was, and is, extremely grateful for our dedication to her property and her soul,” neighbour Kristin Polhemus, the initiator behind the project, said. “The project has inspired her to continue improving her home, inside and out, and it established new relationships between Anne and our neighbors.”
Source: Krisitin Polhemus
“These violations imposed a fine of no more than $1,000 per day, per violation. We knew we needed to help, as these fines would quickly surmount for anyone in Anne’s situation,” Polhemus said. “In life, we are called to love our neighbors as ourselves. We wanted to help her out of an act of love.”
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