Becoming a parent and feeling loved by our parents is what we often hope for in a family. But life can be unpredictable, as was the case for Alba.
Alba was abandoned by her mother when she was very young. Despite being taken in by twenty families, they all eventually turned her away. However, a ray of hope entered her life.
Luca Trapanese, a gay man from Italy, faced many challenges when he decided to adopt a child. Despite the obstacles he faced from society, he was eventually allowed to adopt a young girl. This girl happened to have Down syndrome, but Luca didn’t hesitate. They formed a strong bond that everyone could see.
Luca had been told he could only adopt a child with a serious illness, significant disability, or behavior issues. But any of those options would have made him happy.
Finally, when Alba was just 13 days old in 2017, Luca officially became her father. By then, twenty families had already said no to adopting her because of her physical condition. But for Luca, Alba brought him immense joy and fulfillment, and he was honored to be her father. He took his role as a father very seriously.
Becoming a father had been a long journey for Luca, even though he had experience working with special needs. It all started when his best friend died of cancer at 14, motivating Luca to help others. He now helps people through his work with a Catholic charity.
When the opportunity to adopt a young girl came up, Luca committed to being her father wholeheartedly, even though he didn’t have a partner or live with anyone. Alba is a lively girl who loves to sing and dance and is very outgoing.
Although Luca was scared the first time he held a newborn, he knew instantly that they belonged together. He shares updates about their adventures on Instagram, where he has hundreds of thousands of followers. Together, they survived the challenges of a pandemic and became stronger.
We wish Luca and Alba a long and happy life together, filled with love and joy.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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